Mews + Throdi

 

The bi-directional link with Mews PMS system ensures that almost everything can be consulted and operated via one dashboard. As few links and different logins as possible.

Management of all hotel facilities and services:

  • Pre-stay with data adjustment and Up-selling
  • E-communication
  • Automatic WiFi connection
  • Online check-in
  • Consulting all info
  • Services in hotel and room service
  • Support chat function between guest and reception
  • Online Checkout
  • Review
  • Encourage direct booking
  • Smart TV

All this with the “one-stop-Throdi app”.

 

Everyone talks about it:

“Guest experience automation”

Make sure you know what the customer wants, when he wants it, how he wants it and where he wants it. Throdi helps you to find out and to serve your guests from start to finish.

The Throdi “one-stop app” ensures that the customer feels personally welcome.

You do not only create an optimal guest experience by increasing material comfort. All hotel facilities and services can be operated from its own Smart Phone via one free downloadable application. The app adapts to the style of your hotel.

Do you want to take the first step towards a better guest experience?

Then Throdi helps you as a hotelier to realize an easy and effective way.

 

How a hotel concierge app can make guests happier (and help achieve your business goals)

Why do leading hotel chains invest huge sums of money in branded applications for their guests and personnel? It is something that makes the life of hoteliers much easier and helps them lift the quality of services to a new level, and, as a result, achieve higher profitability.

Besides, mobile apps help businesses fit the times. Statistically, more than 50% of Internet users access the Web through their smartphones. Moreover, that figure is expected to reach about 75% by 2025. Obviously, if a hotel wants to stay competitive in the hospitality market of the future, it should get a proper mobile app.

There are quite a few ready-to-use solutions on the market to choose from. Let us discuss below how a modern digital app helps achieve several business goals:

Queue-less check-in

Filling in paper forms is quite boring and tiring, especially after a long-haul flight. A  good concierge app makes the check-in/checkout procedure digital and fast. The guest sends the photo of documents through the app anytime before the arrival and gets the key at the reception without waiting.

Effective management of orders

The satisfaction of clients is the top priority of every hotel. Providing each and every guest with a positive experience and encouraging them to come back and to recommend the place to friends requires much time and effort. An unpleasant trifle may spoil the overall impression, that is why hotel staff works hard every day to make sure everything is perfect.

A concierge app can reduce the human factor risk to the minimum. All the orders placed by clients are sent directly to the corresponding department. Guests can add comments to specify some of their personal preferences. All the information is stored in the form of a convenient and well-structured database: no omissions, no mistakes.

24/7 online accessibility

Although there are guests that love talking to hotel staff, most people prefer ordering everything they need by clicking on the menu. Some of them appreciate being able to plan everything, for example, spa treatments and even meals, in advance before the travel starts. Modern apps create a completely digital experience: from getting a cup of coffee delivered to the room, to enrolling on a tour around the city. One can look through available services and place orders from a smartphone while enjoying a bath or watching TV on the bed, on the way from the airport – anywhere, anytime.

 Possibility to specify the time of service

It may seem obvious for such services as massage appointment or booking a conference room. But how about meals? For example, one can make a table reservation, choose food and drinks on the way to the hotel to get dinner at once after the arrival without delay. There are many people for whom it is critical. Just imagine waiting for the food for half an hour or so with tired and hungry children. No doubt, it is not an enjoyable experience. If you help your guests avoid such difficulties, they will appreciate that. That is the essence of hospitality.

Increased sales

People purchase additional services much more willingly when the process of ordering takes the minimum of time and effort. Going to a reception desk, searching for the phone number to order a massage session or to order a shuttle to the airport – clients, especially millennials, can’t be bothered to do this. But if they have the opportunity to get everything fixed by a few clicks, you will win their heart.

A positive brand image

By the same token, when a hotel does not make use of IT innovations to create comfort for guests, it makes an old-fashioned impression. Digital, innovative, cool  – that is the modern-time appeal.

To conclude, a concierge app is a tool that can make a difference both in service quality and management effectiveness. Most providers offer demos or free trial versions. Explore and test: it has all the chances to become the best digital friend for your business. 

Something totally New, Interesting And Saving

Dear Hotelier, Sir, Madam,

You already receive many offers and ask for an appointment. That you already have partnerships with partners is a fact. But sometimes another collaboration can lead to savings.

May I steal 2 minutes of your time to introduce Throdi.

Everyone talks about it:

“Guest experience automation”

Make sure you know what the customer wants, when he wants it, how he wants it and where he wants it. Throdi helps you to find out and to serve your guests from start to finish.

The Throdi “one-stop app” ensures that the customer feels personally welcome.

You do not only create an optimal guest experience by increasing material comfort. All hotel facilities and services can be operated from its own Smart Phone via one free downloadable application. The app adapts to the style of your hotel.

Do you want to take the first step towards a better guest experience?

Then Throdi helps you as a hotelier to realize an easy and effective way.

Management of all hotel facilities and services:

  • Pre-stay with data adjustment and Up-selling
  • E-communication
  • Online check-in
  • Consulting all info
  • Services in hotel and room service
  • Support chat function between guest and reception
  • Online Checkout
  • Review
  • Encourage direct booking
  • Smart TV

All this with the “one-stop Throdi dashboard”.

The bi-directional link with your PMS system ensures that this can all be viewed and operated via one dashboard. As few links and different logins as possible.

Hereby this LINK of the online presentation of Throdi:

https://throdi.app/wp-content/uploads/2020/01/One-stop-application-EN-4.5.pdf

Nothing is of course better than a live demo,

Feel free to contact me to discuss any possibilities for collaboration.

With warm regards,

Pascal Hochedé

pascal@throdi.app

+32 473 81 31 21

The automation of the guest experience.

 

Digital guest communication is the key to counteracting staff shortages, relieving the workload of employees and meeting guests’ expectations along the entire Guest Journey. A hotelier may wonder what digital solution benefits their business and how it can be integrated in a useful way.

Who are your hotel guests and what are their needs and expectations?

Communicate with your guest prior to their arrival with an automatic message. Answer the most frequently asked questions and provide useful information about your hotel and the area. This service must be essential for every hotelier who wants to increase his guest satisfaction in the long term. In addition, such personalized pre-stay emails are a useful tool to increase your income by offering a higher room category, booking a wellness or offering a table in the restaurant. Collect all relevant data for the registration form. This reduces effort for employees and reduces waiting times at the reception.

The ideal solution is a hotel app that can combine various functions

For the hotel guest: 

He only needs one application to be downloaded and not each time for each hotel, service, service another app. to download.

Throdi makes it easy, always with all the info at hand.

Automatic WiFi connection:

Throdi makes it easy for the hotel guest, no longer has to search for or ask for WiFi, right from the login. The Throdi mobile app receives all Wi-Fi networks when the hotel guest opens them, saves the Wi-Fi networks and automatically connects to the Wi-Fi network that is close to the hotel guest’s device. Mobile app removes WiFi network data from guest device after checking out.

Chat function:

With the Throdi chat function, the reception can receive messages from the checked-in guests who respond.

After the check-out, Throdi allows the chat function to send newsletters or eg arrangements to the ex-hotel guests.

For the hotelier: 

No need for individual development, only one application that can be adapted to his own house style. This also makes it accessible for small entities.

Cost saving:

Reduction in the number of dashboards, subscriptions, printing costs, etc.

Integrated housekeeping management software:

Is the best solution to improve the efficiency of your team, to save time and costs. Our system is the digital glue that makes real teamwork possible, eliminates communication errors and guarantees that no task or memory is forgotten. Aside from the cost savings, it allows you to improve guest satisfaction. Our system contains built-in workflows that make daily activities, communication between departments and PMS communication simple and in real time!

It helps to pay attention to details, among guests, and to meet their needs. We make it easy to meet the expectations that guests have prior to arrival. Our system will automate, track and audit the countless details, so that you maintain the standards.

What does this mean:

The Throdi (THe ROom DIrectory) application that is managed by an online software dashboard and linked to the housekeeping software.

1 Connect to the PMS (2-way connection)

– bidirectional connection, if the PMS allows it, ensures real-time data exchange

– both link with cloud based and via FIAS protocol with sandbox

2 Pre-stay email and communication before the guest arrives at the hotel.

– email is sent with unique login

– Have reservation data checked and change the encrypted email to the personal email

– requesting the necessary info, helps the reception of administrative tasks

3 The new generation of up-selling per app

– up-selling of all services, extras, reservations, …

4 Instay by Throdi app on guest Smartphone

– no purchase of any device required

– Mobile app will receive all wifi networks when Guest open it, store wifi networks and connect to wifi network which is close located to Guest’s device automatically. Mobile app will remove wifi networks data from Guest device after check out.

5 Services in the room, hotel

– integration of door opening systems, home automation, etc.

– hotel guest has all the necessary info, services and account statement on his Smartphone

– direct contact between reception and customer via CHAT

6 Check out online

7 After Stay

– encourages direct booking

– stay in direct contact with your customer

8 What does it cost (ex: hotel of 25 rooms with average room rate of 165 €)

– by growing up-sell sales by 0.37% of your sales, the hire of the application is recouped

– or through the stimulation of direct booking, you can earn back from 8 direct bookings per month

– fixed rent per month, per room, no activation or entry costs

9 Applicatie and Smart TV: (coming soon in development)

– Watch TV through a Zapper Interface

– EPG online TV guide

– Link with Guest Mobile device

– Support for embeded apps, such as Netflix, Youtube, etc

Finally:

Pascal Hochedé is Ceo, founder of Throdi Sp.z o.o. and hotelier. Developing the Throdi application for 4 years. The Throdi application enables automated communication throughout the customer journey to increase customer satisfaction and loyalty, optimize processes and maximize revenue. Throdi, which displays all services and necessary information, removes annoying questions at the reception that are repeated every time.

The automation of the guest experience.

The automation of the guest experience.

Digital guest communication is the key to counteracting staff shortages, relieving the workload of employees and meeting guests’ expectations along the entire Guest Journey. A hotelier may wonder what digital solution benefits their business and how it can be integrated in a useful way.

Who are your hotel guests and what are their needs and expectations?

Communicate with your guest prior to their arrival with an automatic message. Answer the most frequently asked questions and provide useful information about your hotel and the area. This service must be essential for every hotelier who wants to increase his guest satisfaction in the long term. In addition, such personalized pre-stay emails are a useful tool to increase your income by offering a higher room category, booking a wellness or offering a table in the restaurant. Collect all relevant data for the registration form. This reduces effort for employees and reduces waiting times at the reception.

The ideal solution is a hotel app that can combine various functions from reservation, up-selling, chat with the reception, automatic connection with Wi-Fi networks, send a push message when, for example, the room is ready for check-in, etc.

For the hotel guest: an application that only needs to be downloaded once for all hotels anywhere in the world and also automatically connects to WiFi networks, so that roaming does not have to be used.

For the hotelier: no need for individual development, only one application that can be adapted to his own house style. This also makes it accessible for small entities.

 

What does this mean :

An application that is managed by an online software dashboard and linked to the housekeeping software.

1 Connect to the PMS (2-way connection)

– bidirectional connection, if the PMS allows it, ensures real-time data exchange

– both link with cloud based and via FIAS protocol with sandbox

2 Pre-stay email and communication before the guest arrives at the hotel.

– email is sent with unique login

– Have reservation data checked and change the encrypted email to the personal email

– requesting the necessary info, helps the reception of administrative tasks

3 The new generation of upselling per app

– upselling of all services, extras, reservations, …

4 Instay by Throdi app on guest Smartphone

– no purchase of any device required

– Mobile app will receive all wifi networks when Guest open it, store wifi networks and connect to wifi network which is close located to Guest’s device automatically. Mobile app will remove wifi networks data from Guest device after check out.

5 Services in the room, hotel

– integration of door opening systems, home automation, etc.

– hotel guest has all the necessary info, services and account statement on his Smartphone

– direct contact between reception and customer via CHAT

6 Check out online

7 After Stay

– encourages direct booking

– stay in direct contact with your customer

8 What does it cost (ex: hotel of 25 rooms with average room rate of 165 €)

– by growing up-sell sales by 0.37% of your sales, the hire of the application is recouped

– or through the stimulation of direct booking, you can earn back from 8 direct bookings per month

– fixed rent per month, per room, no activation or entry costs

9 Applicatie and Smart TV: (coming soon in development)

– Watch TV through a Zapper Interface

– EPG online TV guide

– Link with Guest Mobile device

– Support for embeded apps, such as Netflix, Youtube, etc

About the author:

Pascal Hochedé is Ceo, founder of Throdi Sp.z o.o. and hotelier. Developing the Throdi application for 4 years. The Throdi application enables automated communication throughout the customer journey to increase customer satisfaction and loyalty, optimize processes and maximize revenue.

 

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