DELEGATE THE ANSWERS TO YOUR REVIEWS
TO A TEAM THAT TURNS THEM INTO SALES!
At Check-out, customers can voluntarily choose to rate their stay through the APP.
The questionnaire is created by the hotelier and is customizable at any time.
Here are the various possibilities of questions:
Answered questions. By default, you can take statistic, per answer given or from over a period of time.
If you choose to have the review answered, this can be done through a partnership with Hotelspeaker.*
*(Responding Reviews is optional)
Future customers rely on reviews and their answers more than anything else. Responding to reviews shows the hotel cares about the customer feedback.
What is said to one customer signals to all others how they can expect to be treated by your hotel and increases willingness to book.
Responding fast and personally, in the language of the client and with the tone of voice that reflects the company positioning is an ART.
Our service proposes:
- Consistency in your review answers across platforms & countries, in sync with your communication guidelines
- Unique & personalized answers (no templates) to maximize the impact on revenue, communication style adapted to the different countries & hotels
- 24/7, in all languages, presented on a user-friendly platform
- Overview of the tops & flops mentioned in the reviews
- Freeing up valuable time for the hotel staff. Time that can be invested in the guest or to solve the problems raised in the reviews.
- You close the customer service cycle: customers want their voice to be heard and they want to be thanked
- You’re focusing on PR ! The responses written are for all future potential customers to read and willinfluence their reservation decision. What is said to one customer signals to all others how they can expect to be treated by your hotel
- You have some free advertising on some of the most influential, visible platforms through the review responses
- You get the chance to win back a lost consumer
Medallia study finds that hotels that respond to social media reviews grow occupancy rates faster than social media laggards
How it works:
WE CAPTURE INFO ENABLING PERSONAL RESPONSES
WE CAPTURE ALL EXTERNAL AND INTERNAL REVIEWS
YOU STAY IN CONTROL !
RESPONSES ARE PUBLISHED
|Characteristics of the businessSpecific communication instructions (tone-of-voice, special info,…)Upload of the info in our platform||Scanning for new reviews on all platforms: Google, Booking, Tripadvisor, Trustyou, Facebook,..|
We can filter the reviews you would like to respond to (based on source, score or length of message)
|We provide a personalized & unique response in the same language as the review||The manager approves on our user-friendly dashboard (this process can be automated)|
You receive an overview of the mood of all the reviews received, tops & flops, review languages used (global & per hotel)
|We post the approved response on the original site of the review|
D O N E ! Hours of time saved ! Reputation under control. The customer cycle has been closed qualitatively. Future turnover has been written !
Answer is sent by push message to the customer’s device.
Example of a positive and negative review