The “new normal” in your hotel

The “new normal” in your hotel. 

  • Delivering the best digital guest experiences.
  • Reduce costs and optimize processes.
  • Easiest way to go contactless.
  • Save on paper and printing costs.
  • Increase of income


Already convinced? Fill in the contact form or call me on +32 473 81 31 21.

With warm greetings,

Pascal Hochedé

CEO & Founder

Throdi 6.0 is live

Throdi 6.0 is live

Not only a facelift with new logo but also extra features and improved technique.


Throdi now offers even more possibilities for the hotelier to customize the app.

The personalization is an important asset.


The all-in-one online cloud-based Throdi dashboard bi-directionally linked with your own PMS, POS and CRM.

Throdi housekeeping

This housekeeping app is controlled by the Throdi dashboard that is linked to your Property Management System (PMS).

Here you assign tasks and monitor the activity of your employees.




Throdi “One-stop-app”

Dear hospitality manager,

The “One-stop-Throdi App” is a tool with which you can integrate or easily manage the programs and services of your hotel (s) in a virtual app that is prepared for the “new generation” of covid hospitality.

Ingage your guests from the moment the booking is confirmed and offer them with the pre-check-in access to arrival information, formalities, passport and CC scans, authorization forms and more.

With the up-selling, generate more revenue from each guest by offering additional services effortlessly.

Save valuable time by automating guest communication and coordination. It improves the guest experience, reduces the workload on staff, eliminates queuing at the reception, so that the ‘social distance‘ is respected. These services allow guests to control how they interact with your employees. Personal interactions are limited while maintaining the highest level of service, with online check-in and check-out, virtual messaging, ordering services and more.

All hotel procedures are done contactless from the security of the guest’s own smartphone. The Throdi app can be downloaded for free from the stores.

Save costs by using your own PMS, POS and CRM, we easily connect the all-in-one online cloud-based Throdi dashboard with yours.

The Throdi housekeeping web app makes it easy to assign tasks and track employee activity. This handy housekeeping app offers benefits for many different disciplines in the hotel.

The online check-out automatically places your hotel in the favorites list, encourages direct booking and ends with an assessment, review, of his stay.

This with a minimum of investment. Throdi is already repaid with only 0,40 % increase in turnover, easily obtained through direct bookings and/or Up-selling.

Let me know if you want to know more.

Good day!

Is your hotel ready for the post-corona era? Minimal investment for a digital transformation.

The “one-stop Throdi app” is the complete solution for hoteliers who want to go digital. It improves the guest experience, reduces the workload on the staff, eliminates the queue at the reception, so that the ‘social distance‘ is respected..

The following hotel procedures are carried out contactless

from the safety of the guest’s own smartphone.


The bidirectional connection between your existing PMS with the Throdi dashboard helps to increase operational efficiency.

The Throdi one-stop app is accessible to both small and large hotels.

Free to download in the various stores. When logging in with the unique stay-in code, the Throdi app is automatically adapted to the house style of the hotel. Only one download for all hotels that are Throdi partner.

For this restart, we are doing our bit with exceptional conditions.

This helps the hotelier to overcome this difficult period more easily.

Ask for it, the Throdi Sales team is happy to support and advise you.

Contact Pascal,

+32 473 81 31 21

see website  for more info about Throdi.



How can hotels emerge stronger from the Coronavirus crisis using digital technologies?

Covid-19 is not only turning our private lives upside down these weeks and months. The spread of the coronavirus also has a massive impact on many industries worldwide. Cancelled rooms and flights and thus absent guests are hitting the hotel and tourism industry very hard. According to the World Travel & Tourism Council, up to 50 million jobs are at risk in the global travel and tourism industry due to the current pandemic.

In such an uncertain and challenging situation, hotels are not only wise to pay close attention to a transparent and consistent guest communication, but to develop a long-term strategy to rehabilitate themselves in the market and make up for losses once the coronavirus crisis is over. The current situation has a huge impact on daily operations, but it might also be considered as an opportunity to rethink internal processes and to consider new technologies which can positively impact your business in the long run.

Professional and consistent guest communication during coronavirus crisis

Being in the middle of a crisis, a professional and transparent communication is extremely important. Many travelers are worried about the travel restrictions being added daily by governments. Therefore, hotel owners should stay connected with your guests and show them empathy. Leverage your digital communication channels like website, email, SMS and social media to inform about updates and to make sure your guests feel fully and well-informed. While you don’t have to share your full crisis plan publicly, it is recommended to let your guests know how you prioritize employee and guest safety, how you handle cancellations and rebookings as well as any preventative measures of your hotel business.

Now, but also beyond the coronavirus crisis, hotels should implement a communication strategy that creates a lasting, personal experience throughout the entire guest journey and that delivers the right message at the right time.

Use the current coronavirus period to optimise and digitalise hotel’s procedures

As after other crises, we most certainly will see a catch-up effect as soon as the coronavirus crisis has been overcome. After travel bans, curfews and “social distancing”, the need for travelling will increase significantly. In order to make the most of this potential and to emerge stronger from it, hotels should use the current situation to optimize internal procedures and evaluate new technologies which help them gain a competitive advantage in the long-term.

During times of crisis, it’s inevitable that hoteliers will experience a revenue downturn and that they are forced to cut back their expenditures in various areas. However, when the demand starts to recover, it’s time to make wise investments. Strategic digital tools that increase operational efficiency, save costs in the long run and generate additional revenue should especially be on the priority list of forward-thinking hoteliers.


During such an uncertain time like the current coronavirus crisis, hotels are wise to ensure a consistent and transparent communication with their guests. They will appreciate being treated fairly and will remember your hotel and your service in the best possible way. To recover from a crisis like this and to make the most out of the catch-up effect afterwards, hoteliers should use this time to evaluate new tools that offer the most strategic benefit for their business. Gaining new competitive advantages can strengthen the market position and will surely pay off in the long run.

About the author

Moritz Klussmann is CEO and co-founder of Customer Alliance, one of the European market leaders for Customer Experience Management and Online Reputation Management. In his role, he is responsible for the strategic focus and profitable growth of the company, and is significantly driving the development of the product.

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